The machine · common questions

Machine + FAQs

Machine details and practical answers about installation, day-to-day operation and sales.

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Machine + site

Size, ice options, placement and connections.

How big is an ICEBOY machine?
  • Width: 1.17 m
  • Depth: 1.20 m
  • Height: 2.45 m
  • Dry weight: 550 kg
How many kilograms of ice per vend?
  • The vend is set at installation for either 3 kg or 6 kg.
What is the internal ice storage capacity?
  • The internal reservoir holds 45 vends of 3 kg ice.
Where is the best location for an ICEBOY?
  • Choose a position visible from the road.
  • Easy drive-up access lets customers fill a bag or chilly bin beside their vehicle.
What utility connections does an ICEBOY need?
  • Pressure-plumbed water.
  • 230 V single-phase power.
What is the power draw?
  • Normal draw is around 9–10 amps, with a maximum draw of about 14 amps.
  • Built-in fail-safes help protect the machine from power surges.
What is the machine made from?
  • The body is galvanised sheet metal with a plastic-coated finish.
  • Plastic frames resist corrosion.
  • The ice cuber and refrigeration system use nickel and copper piping.

Ownership + operation

Ownership, payments, upkeep and support.

Do you operate these machines or sell them?
  • ICEBOY operates its own fleet around New Zealand.
  • ICEBOY also sells machines for customers to own and operate.
What ongoing costs should I expect?
  • Water and electricity.
  • Merchant processing fees.
  • Ice bags, around 10 cents each.
  • Water filter replacement every 6–12 months.
  • Insurance is recommended for added peace of mind.
What payment methods do the machines accept?
  • The Nayax terminal accepts cashless wireless payments, including contactless cards, Apple Pay and Google Pay.
  • Purchased machines come with payment hardware installed and set up.
If I buy a machine, does it come with a warranty?
  • New machines include a one-year parts warranty.
  • Second-hand machines are sold without a warranty. Manufacturer support depends on the machine model.
How long should these machines last?
  • With proper maintenance and replacement of required parts, machines can operate for more than 10 years.
  • Similar models overseas are still producing and selling ice after 12 years.
How can I track sales and performance?
  • Wireless technology provides remote access to sales, payment transactions and other operating data.

Customers + sales

The customer experience, promotion and sales questions.

Are these machines more convenient for customers?
  • Customers can use a machine-supplied bag or bring a chilly bin.
  • About 270 bags are supplied with each machine.
  • Pneumatic air-powered dispensing delivers the ice quickly.
  • Fresh, free-flowing ice is ready to use without breaking up a frozen block.
How can an ICEBOY improve my business’s reputation?
  • On-site production reduces the need to transport ice.
  • Customers can bring their own containers.
  • The machine produces ice through an automated, multi-stage filtered-water process.
What are the environmental benefits?
  • On-site production avoids ice delivery trips.
  • The machine idles when full and makes ice as needed.
  • Customers can fill their own containers to reduce single-use plastic.
Can you help us get the word out?
  • ICEBOY supports word-of-mouth promotion and ideas for promoting the machine.
  • Custom loyalty offers can include deals such as “Buy 3, Get 1 Free”.
  • Pre-loaded cards can be provided for repeat or special customers.
How much revenue can I expect?
  • There is no fixed revenue figure. Sales vary with location, season, customer traffic and promotion.
  • Use the ROI page to explore sales-volume examples and operating costs.
How do commercial wholesale sales work?
  • Nearby commercial businesses can buy ice through a wholesale arrangement.
  • Wholesale customers can receive GST receipts and have fresh ice available when they need it.
  • Wholesale agreements can add regular sales volume.
Why choose ICEBOY over importing a machine yourself?
  • ICEBOY machines are set up for New Zealand, including local cashless payment systems.
  • Machines are shipped from Auckland, with local support from an operator with hands-on experience.
  • Local water-filter distributors and New Zealand time-zone support are available.

Continue the guide

Next, explore the numbers behind an ICEBOY site.

ROI: Why It Pays OffReview sales examples and explore the costs that shape a machine’s return.